Discretion and care are central to every ESSILRO order. This page explains how delivery works and what to expect after placing an order.

Discreet packaging

Orders are sent in plain, secure outer packaging. Product names and intimate descriptions do not appear on the outside of the parcel. The information shown on a bank or card statement is determined by the payment provider and will be displayed before payment is completed where available.

Delivery options and timing

Available delivery services, charges and estimated delivery times are shown at checkout before you place your order. Estimates begin once an order has been dispatched and may vary according to destination, stock availability, weekends, public holidays and carrier conditions.

When your order has been dispatched, we will send a confirmation email with tracking information where the service provides it. Please allow time for tracking to become active.

Addresses

Please check your delivery address carefully before completing checkout. If you notice an error, contact info@essilro.com immediately. We will try to help, but we cannot guarantee an address can be changed after an order has entered fulfilment.

Delays, missing parcels and damage

If tracking has not updated, a parcel appears delayed, or an order arrives damaged, contact us with your order number. We may ask you to retain the packaging and provide photographs so that we can investigate with the carrier.

Unless a different timeframe has been agreed with you, goods will be delivered without undue delay and within 30 days after the contract is entered into. Your legal rights are not affected.

International delivery

Destinations currently available will appear at checkout. Where an international order is accepted, import duties, taxes or local handling charges may be payable by the recipient unless checkout states that they are included.

For assistance, email info@essilro.com.